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Welcome to Uhub! 

These are our Terms and Conditions for use of our online platform which you may access via, operated by UHUB INVESTMENTS BENFICA, S.A., and UHUB INVESTMENTS SÃO JOÃO, S.A, portuguese companies.

These Terms also establish the terms of the service provided throughout our website and other useful sections. In this user agreement, when we say “” we mean our website to which you have accessed and when we say “Uhub” we mean our company, brand or residence. Please read these terms and conditions carefully before using our website page.

By accessing, using or obtaining any services on, you agree to be bound by these terms and conditions. Your access to and use of the services provided throughout our website, is conditioned on your acceptance of and compliance with these Terms that apply to all visitors, users and others who get to use the services provided throughout our website. If you disagree with any part of the terms then you may not access our website and apply for a request to use our services.

The entity to whom you will be contracting is UHUB INVESTMENTS BENFICA, S.A., with registered offices in Lisboa, Campo Grande 28, 3º B, 1700-093 Lisboa, registered at the Commercial Registry Office of Lisboa under the number 503046574, if you book a bedroom in one of the following units:

  • Alameda (Address: Avenida Almirante Reis 178, CRP: 14716, Urban land registry number: 887, Parish: Arroios)
  • Alvalade (Address: Praça de Alvalade nº 9, CRP: 23155, Urban land registry number: 2127, Parish: Alvalade)
  • Benfica (Address: Av. Do Colégio Militar 16, CRP:  LISBOA, Urban land registry number: 0, Parish: Benfica)


The entity to whom you will be contracting is UHUB INVESTMENTS SÃO JOAO, S.A., with registered offices in Lisboa, Campo Grande 28, 3º B, 1700-093 Lisboa, registered at the Commercial Registry Office of Lisboa under the number 515634476, if you book a bedroom in the following unit:

  • Asprela (Address: Rua da Fábrica do Bairro da Areosa 2, numero CRP: 10850, Urban land registry number: 14824, Parish: Paranhos)


ABOUT UHUB.EU is an online platform that permits its visitors to choose a student residence in Portugal, for temporary housing (hereinafter referred to as the “Service”). The intended users of the housing units are students, which are going to enter or are currently enrolled in University. Other possible candidates for the residence are professors, researchers, young professionals or other persons connected to academia. is a simple, presentation-only website, where you do not need to register to have access to our content and where you cannot create content.



We provide rooms, studios and suites available for temporary use of students and professionals in academia. Our offer is displayed in with pictures, videos and relevant information regarding the accommodation to help users pick the best option among the available units. After choosing its preferred accommodation the user may proceed with the booking process in the "Book Now" section.

The booking process is straightforward and after its 4 steps – (i) choose accommodation and period, (ii) submit personal data, (iii) preview of agreement conditions and (iv) define payment preferences and pay – the user will receive in its email a written confirmation of the booking and an electronically signed version of its “Lodging Services Agreement for Temporary Housing” together with its “Terms and Conditions”.

After completing the process, the user will also receive access to its profile in the Restricted Client Login Area of the website. Please note that only after completing the booking process, accepting its conditions via the “Lodging Services Agreement for Temporary Housing” and “Terms and Conditions” and paying the Booking Fee you can consider yourself an Occupier.

Also, in case of any conflict of information provided in these Terms and Conditions and the website the facts of the Terms and Conditions shall prevail.



By using our website you agree that you must be 18 years of age or over and have legal capacity and you warrant that all information you provide about yourself and about anyone else shall be true and accurate. All occupants under 18 years old at the time of the booking must send a signed consent from their parents or legal representatives acknowledging and authorizing their stay.

As a condition, you promise not to use nor let anyone use on your behalf for any purpose that is unlawful or prohibited by these Terms. By way of example, and not as a limitation, you agree not to use our website or the services provided throughout it, as applicable:

  1. For speculative, false or fraudulent housing requests;

  2. To abuse, harass, threaten, impersonate or intimidate any person;

  3. To post or transmit, or cause to be posted or transmitted, any content that is libelous, defamatory, obscene, pornographic, political or racist material, abusive, offensive, profane, or that infringes any copyright or other right of any person;

  4. For any purpose that is not permitted under the laws of the jurisdiction where you use the website;

  5. To post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information;

  6. Use any robot, spider, scraper or other automated means to access the website for any purpose without our express written permission;

  7. To access the website via any other means besides the interface or to attempt to reach the websites’ source code;

  8. To take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure, and you will not interfere or attempt to interfere with the proper working of the website or any activities conducted on the website and bypass any measures we may use to prevent or restrict access to the website;

  9. To advertise to, or solicit, any user to buy or sell any products or services, or to use any information obtained from in order to contact, advertise to, solicit, or sell to any user without our prior explicit consent;

  10. To promote or sell content of another person;

  11. To modify, copy, transmit, distribute, sell, display, license or reproduce in any way, except that one copy of the information contained within the website may be made by you for personal, non-commercial use.

The user acknowledges that any misuse of the website frontend and Client Login Area are subject to repairs to Uhub based on damages to our business/brand and/or unrealized gains.



When providing content and personal data using Uhub, you grant Uhub a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable right to exercise any and all Intellectual Property Rights you have in that content in connection with the Services. To the fullest extent permitted under applicable law, you waive your right to enforce against Uhub, your Intellectual Property Rights in that content in connection with our use of that content. You represent and warrant that, for all such content you provide, you own or otherwise control, all necessary rights to do so and to meet your obligations under the service agreement. You represent and warrant that such content is accurate. You represent and warrant that use of any such content by Uhub or others in contact with us, and in compliance with this Terms, does not and will not infringe any Intellectual Property Rights of any third party. Uhub takes no responsibility and assumes no liability for any content provided by you or any third party.



All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on Uhub online services and Uhub Content, belong to Uhub, that reserves all of its rights in Uhub Content and Uhub online services. Nothing in these Terms grants you a right or license to use any trade mark, design right or copyright owned or controlled by Uhub except as expressly provided in the Terms. The name "Uhub" and other marks, logos, designs, and phrases that we use in connection with our Services are trademarks and service marks of Uhub.  They may not be used without the express written prior permission of Uhub.

As a user, it is your responsibility to review the content of our listings and you will not attempt to hold us responsible for inaccuracies. While we try to offer reliable data, we cannot promise that the rooms, studios, suites or other good or service provided through Uhub will always be available. The listings may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary, or identification markings included within the listings and not to create any derivative works based on listings content.

All occupiers of our residences will have access to a Client Login Area where they will be able to access information related to their payments, Services Agreements and personal data. Users understand that these accounts will only be active while the user is an occupier in one of the residences and that Uhub may deactivate the account or restrict the users’ access at any time.



Uhub is meant for temporary housing and to enroll in it the user must have an unequivocal bond to academia, either as a student, researcher or teacher. The service agreement for temporary housing will concern one of the rooms, suites or studios available on Uhub, in Alameda (Address: Avenida Almirante Reis 178, CRP number: 14716, Urban land registry number: 887, Parish: Arroios), in Alvalade (Address: Praça de Alvalade 9, CRP number: 23155, Urban land registry number: 2127, Parish: Alvalade), in Benfica (Address: Av. Do Colégio Militar 16, CRP: LISBOA, Urban land registry number: 0, Parish: Benfica), or in Asprela (Address: Rua da Fábrica do Bairro da Areosa 2, CRP: 10850, Urban land registry number: 14824, Parish: Paranhos), concerning the characteristics as described above in these terms, for a 1st Term eriod (between September and January), 2nd Term period (between February and July), Academic Year period (between September and July) or Full Year period (between September and August), considering school year calendar terms. Please consider that in each case, pending availability on the website, you can extend or shorten your period of stay subject to availability and Uhub’s sole discretion.

All conditions pertaining the user stay at Uhub are described in the present document with each booking specific conditions being described in the Lodging Services Agreement for Temporary Housing. These documents together describe all the rights and responsibilities of a contract and are enforceable by law. After signing these documents and paying the Booking Fee the occupant of the housing unit will attain the right to occupy a housing unit in Uhub. The Second Party may check-in after the starting date of the Agreement and may check-out before the end date of the Agreement but shall be responsible for all payments during the full duration of the Agreement.

In case you have chosen the 1st Term only, you can apply for a 2nd Term extension ending on the 31st July or on the 31st August, subject to availability and exclusive Uhub criteria, sending an email to This application has a deadline date to be requested and such deadline date will be sent by email to all occupiers. After the indicated deadline, the Occupiers interested in renewals will only be able to renew their stay via a new booking in our website. This booking is subject to availability and there will be no guarantee of staying in the same housing unit, housing unit category nor residence.

Furthermore, every year, Occupiers interested in remaining at their housing unit during the following school year, will also be able to apply for extensions and will be informed of the deadlines for these applications by email.

After having signed the Terms and Conditions and the Services Agreement the occupier is obliged to comply with all the financial and behavioral duties pursuant to these terms. The user hereby agrees to comply with the admission and check out rules, acceptable payment terms, calendar of payments, security refundable deposit fee, booking fee and refund policy, repair policy and rules of operation for the rooms, studios, suites and common spaces, as stated in these Terms below:



    The all-inclusive rent referred to in means that, during its stay at Uhub, we will be responsible for the occupier’s consumption of water, gas, electricity and internet. This all-inclusive feature is subject to a reasonable use policy and, as such, Uhub will not be responsible for covering utility bills of housing units over € 40,00 (forty euros) per month. The Second Party hereby agrees that charges may occur on the security refundable deposit in case the sum of the utility bills exceeds € 40,00 (forty euros) per month.



    Uhub provides several types of paid extra services that can be added to the monthly cost of the housing unit:

    • Extra person: Consists in the possibility of adding an extra person to the housing unit and is only available for certain housing unit categories;

    • Car parking: Consists in the possibility of reserving a parking space for the Occupiers vehicle and is only available for certain Uhub residences;

    • Additional monthly cleaning packages: Consists in the possibility of adding additional cleanings in the housing unit and we offer three different packages:


Basic Cleaning Standard Cleaning Superior Cleaning
2x room cleaning per Week 2x room cleaning per Week 3x room cleaning per Week
1x cleaning bed linens and towels per Month 2x cleaning bed linens and towels per Month 4x cleaning bed linens and towels per Month



    All Uhub Residences have a shared laundry room where occupiers will be able to take care of their clothing. These laundry rooms are equipped with washing and drying machines which can be used only by people living at the residences at a fixed cost per use. Occupiers will also have access to clothe hangers, and ironing boards which shall be used only inside the laundry room.



    7 days before the check-in date, you will receive an e-mail with the check in procedures to enter the housing unit, your room number, wi-fi password and the address of your residence. To access your housing unit, you must Download the Flexipass APP (iOS or Android) and insert the access code that will be sent to your email the day before your check-in.

    Please note that a user may not be allowed to check into a residence before completing the full payment of the Booking Fee, comprising the first and last month’s fees and a refundable deposit corresponding to a monthly fee. In case the booking was originated from an external channel or third party to which a payment has already been made, such payment will be deducted from the Users Booking Fee and the user will need to pay the remaining part directly to Uhub before check-in. In these cases, Uhub will not discount from the Booking Fee any commissions that where already charged to the user by any external channel or third party.

    At check-in, the Occupier shall also read and sign the inventory document referring to all equipment that will be placed under his/her responsibility. This equipment shall be kept in a proper manner in order to be returned in the same state as it was received taking into account a normal use.

    At check-out, a representative of Uhub will perform an inspection of all items in the inventory of equipment placed under the Occupiers responsibility and any missing or damaged item will be charged to the Occupier and deducted from the refundable deposit. The inventory resulting from the inspection shall be signed by the Occupier confirming the equipment at check-out. Check-outs will occur in the the last day of the month at 11:00. For Occupiers under a full year contract or a 2nd semester contract, the check-out will happen until 11:00 on the 31st of July. In case the Occupier stays during the month of August, the check-out will happen until 11:00 on the 31st of August. For Occupiers under a 1st semester contract the check-out will happen until 11:00 on the 31st of January. Any resident may schedule an earlier check-out time in case it wishes to leave its room before the end of the month. Penalties may apply to Occupiers while checking out, residents must pay special attention not to:

    • leave the residence after the checkout deadlines stated above;

    • leave personal items, garbage or food in any part of the room (including refrigerator);

    • leave the room, furniture, towels, linens and bed sheets dirty or stained.



    Each due payment will be made by the Occupier using the following payment methods Direct Debit SEPA, Credit or Debit card or by “Multibanco” ATM transfer. Bank wires transfers are not admitted.



    Payments shall be made according to the payment calendar set out in the Lodging Services Agreement for Temporary Housing. The payment calendar translates all monthly fees to be paid by the occupier until the end of its Services Agreement. The first payment pertains the booking fee and is composed of a security refundable deposit plus the first and the last month of the contract duration.

    In case the monthly fee payment is not received by the First party, 8 (eight) days following the due date foreseen in the calendar, such payment shall be accrued of an amount corresponding to 50% (fifty percent) penalty on the amounts due.

    If payment is lacking for more than 20 (twenty) days after the deadline in the calendar the Second Party shall automatically loose the right to use the housing unit. As soon as this happens the access key for the unit will be cancelled and all belongings in the housing unit shall be taken away and kept in storage for a maximum period of 1 (one) month.



    The Occupier shall pay Uhub a security refundable deposit, equivalent to one months’ fee, which is charged to ensure compliance by the Occupier, with payments under the service agreement; with the repair of any damage caused by the Occupier to the premises and equipment at the end of the service agreement; with the term of the service agreement.

    The refundable deposit fee will be refunded within 30 (thirty) days after the date of termination of the Services Agreement after deduction of any unpaid monthly fees, any extraordinary cleaning costs, any excess in the allocated user utility cost, any key replacement costs, any cost for repair of damages to premises and/or common areas above ordinary wear and tear, or any other amount legally allowable under the terms of the Services Agreement. The bank details of the resident to which Uhub must transfer the deposit fee should be sent within a maximum period of 12 months. If this period is exceeded, Uhub reserves the right to withhold the security deposit.


    The booking fee is designed to guarantee that a housing unit is reserved for the user at the start of the service agreement term. The cancelation of a booking has the potential to inflict losses to Uhub through the opportunity cost of missed bookings. As such, cancelations should be justified and are subject to the following refund policy:

    • The booking fee will be refunded to the user, in case it cancels the service agreement with a 60 (sixty) days’ notice before the agreement start date;

    • If the cancelation of the agreement occurs between 30 (thirty) and 60 (sixty) days before the agreement start date, 50% of the booking fee will be refunded;

    • If the cancelation of the agreement occurs in the 30 (thirty) days before the beginning of the contract there will be no refund of the booking fee.



    The occupier of any housing unit at Uhub must abide to the internal rules of operation of Uhub. By accepting these terms and conditions the occupier is also abiding to the “Internal Rules” which are enforced by us as way of guaranteeing a civilized coexistence between all occupiers. Any occupier disregarding such rules may be evicted from the residence.


You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of Uhub and the Services, remains with you. Neither Uhub nor any other party involved in creating, producing or delivering the website or the Services, will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill or for any damages or personal or bodily injury or emotional distress arising out of or in connection with these terms, from the use of or inability to use the site or the Services, from any communications, interactions or meetings with other users of the site or the Services or other persons with whom you may communicate or interact as a result of your use of the site or from your booking of any accommodation via the site, whether based on warranty, contract, tort (including negligence), products liability or any other legal theory, and whether or not Uhub has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.

Except for our obligations to provide you with temporary housing and eventual additional services related to it, under the rules set out in this Terms, in no event will Uhub aggregate liability arising out of or in connection with these terms and your use of the website or the Services, including but not limited to, your listing or booking of any accommodation via the site, or from the use of, or inability to use, the website or the Services, and in connection with any accommodation or interactions with any other members.

The user therefore agrees that these Terms and Conditions and the Services Agreement are no guarantee that:

  1. The services provided meet the occupier’s expectations;

  2. The services are provided uninterruptedly;

  3. All information provided will be completely accurate and true;

  4. Navigation in the platform will be completely frill free

  5. We will be able to correct any error related to user experience.

The user also agrees that we do not provide any guarantee that these situations will not occur:

  1. Any damage arising from the website use including any error in the booking process;

  2. Corruption, elimination or other errors in data storage;

  3. Poor maintenance of the website security or the user Private Account Login and password confidentiality.

The user also acknowledges Uhubs right to transfer, in whole or in part, its rights and duties as a provider of temporary housing to any third party, namely by selling or leasing the housing units.



We may terminate or suspend access to Uhub and modify, suspend or discontinue the services provided, at any time, immediately, with or without prior notice or liability, for any reason whatsoever, including without limitation, if you breach these Terms and Conditions or the Services Agreement. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.



You agree that the portuguese law will govern these terms and the service agreement and any claim or dispute that has arisen or may arise between you and Uhub.



We may amend this user agreement at any time by posting the amended terms on Our right to amend these terms includes the right to modify, add to, or remove terms in the user agreement. Your continued access or use of our Services constitutes your acceptance of the amended terms. We may also ask you to acknowledge your acceptance of the Terms and Conditions through an electronic click-through. Changes take effect when we post them on



Except as otherwise provided in this agreement, if any provision of this Terms and Conditions are held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this user agreement, and in such event, we will post notice on


Last revision on: May, 2020